Robin Peay

Robin Peay specializes in operations and CSR training in HVAC, plumbing, and electrical and is passionate about helping others grow into confident individuals in person or over the phone. Robin has helped multiple companies increase their booking rates from as low as 30% to over 90%, teaching them to be efficient in overcoming difficult calls and understanding the importance of outbounding to result in more revenue. She has also helped Service Nation Alliance by hosting CSR training, and is a regular contributing member of Advisory Board 80. 

During her nearly six years as the office manager of Western Heating and Air, she helped the company grow by setting and managing Operation KPIs to maximize customer satisfaction and to ensure efficient operations. Her customer service and communication skills have been honed through formal education and certifications, and she has found success in being able to identify customer needs and act accordingly. Robin is also very adept at conflict resolution, and her ability to stay calm and positive during difficult conversations has been a major asset to her clients. 

Most of Robin’s education and training has been in leadership, customer service, and communication, which has equipped her with the skills to help her clients get to the next level.